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    Return Policy

    Return Policy

    We take care to ensure all products are checked and packed before they are shipped. However, if you are not satisfied or have received a defective product:
    You can contact us at support@HypedEffect.com

    Return

    If you feel are not 100% satisfied with your purchase and wish to return the item, please drop an email to support@HypedEffect.com within 30 days of receiving your item and we'll help to initiate the refund process. Items sent back to us without first requesting a return will not be accepted.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

    Please also note that all return shipping fees are borne by the customer and the return has to be successfully received by us to verify the status and condition of the returned item. All shipping costs are non-refundable.

    Damaged, Defective, Incorrect Items

    If you have received products that are defected or you have received products different from your order, kindly follow the steps below:

    1. Take a photo and video of the faulty item (As detailed as possible) and send us within 48 hoursof receiving the shipment.
    2. Explain your problem in detail.
    3. Send the proof to our customer service through email :support@HypedEffect.com
    1. Our customer service department will confirm your status of refund within 48 hours
    2. After reviewing the status, the customer service department will update you on your status for refund.

      Note: Slightly different in color, sizes of 2~4cm, little threads is not considered as defective items. Moreover, handmade and natural material itemssuch us ceramics, glasses, rattan, wood, with little bubble, are not defective items due to they are all handmade and unique pieces given by the mother nature.

    Shipping Label

    The responsibility of obtaining the shipping label lies with the customer in the event of a return due to reasons such as an incorrect, carrier-damaged, or defective item, as well as instances where the customer has purchased the wrong product, found it to be ill-fitting, or simply no longer desires the item, and we do not charge restocking fees, it is completely free.


    Warranty For Electronics Item
    All electronics products comes with a standard 60s day warranty from your date of package delivered. The warranty extended to your product does not cover accidental damages or normal wear and tear.


    Ordered Not Received

    Drop us an email and we will help you to check with the courier service. Sometimes, order not received maybe due to following situation:

    1) Address invalid
    2) Held by customs, need information from the receiver
    3) Parcel arrive at post office, waiting for pickup, this situation occurs when the courier can't reach your destination/ you are not at home.

    **We will not deal with the refund or resend if the tracking information shows the order is delivered.

    Notes:
    The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender which is our logistics company. During the return, we takes no responsibility if products have been lost.

    Order

    We reserve the right to cancel orders when:

    • Shipping restrictions in some places, customer service will notify you if this cancellation occurs and your fund will automatically return to your original payments within 10 business days.
    • Product Out Of Stock


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.


    Late Refunds/ Missing Refunds
    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    Any question

    Please contact support@HypedEffect.com

    Phone: +33756757274

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